Privacy Policy

Privacy Policy

Effective Date: August 5, 2025

HomeHero Alliance, Inc. (dba “HomeHero”)

At HomeHero Alliance, Inc. (“HomeHero,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring you understand how your personal information is collected, used, shared, and protected. This Privacy Policy applies to our website, https://homeheroalliance.com (the “Site”), and any related services we provide.

If you have any questions about this Privacy Policy, you can contact us at:

Phone: (844) 244-6634   | Email: privacy@homeheroalliance.com

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, mailing address
   
• Account Information: Username, password, user preferences
   
• Renovation Project Details: Project types, budget, design preferences
   
• Financial & Payment Information: If applicable, for financing tools (handled securely via third-party payment processors)
   
• Communications: Feedback, support messages, and other correspondence
   

B. Information We Automatically Collect

• Device Information: Browser type, IP address, device identifiers, operating system
   
• Usage Information: Pages visited, time on site, referring URLs, session data, cookies
   
• Location Information: If enabled by the user, we may collect approximate geographic location
   

C. Information from Third Parties

• Data from public databases, marketing partners, lead generators, and analytics providers
   

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve the Site and services
   
• To respond to inquiries, support requests, and feedback
   
• To personalize user experience and project recommendations
   
• To facilitate transactions, financing applications, and partner connections
   
• To send updates, newsletters, promotional content (you may opt out at any time)
   
• To comply with legal obligations or enforce our Terms of Service
   

3. How We Share Your Information

We may share your information with:

• Service Providers & Contractors: Who assist with hosting, analytics, customer service, financing, or renovation services
   
• Affiliated Partners & Renovation Professionals: If you request services or matches (via HeroMatch™, HeroBid™, etc.)
   
• Legal Compliance: In response to lawful requests, subpoenas, or regulatory requirements
   
• Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred
   

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect and store information. These help us:

• Understand user behavior
   
• Improve website performance
   
• Personalize content and ads
   

You can manage or disable cookies in your browser settings.

5. Your Rights and Choices

Depending on your location (such as California or the EU), you may have rights to:

• Access the personal data we have about you
   
• Request correction or deletion
   
• Object to or restrict processing
   
• Opt out of data sharing and marketing
   
• File a complaint with a data protection authority
   

To exercise your rights, contact us at privacy@homeheroalliance.com.

6. Data Retention

We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We take appropriate technical and organizational security measures to protect your personal information. However, no system is completely secure. Use of the Site is at your own risk.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children.

9. Third-Party Links

Our Site may include links to other websites. We are not responsible for the content or privacy practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via the Site or by email. Your continued use of the Site after such changes constitutes your acceptance.

11. Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

12. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from HomeHero Alliance, Inc, from 844-244-6634 regarding account notifications, customer care, delivery notifications, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 844-244-6634 or tony.hudson@homeheroalliance.com. Mobile opt-in information is never shared with third parties.

Contact Us

HomeHero Alliance, Inc.
1438 West Broadway Road #101
Tempe, AZ 85282
Phone: (844) 244-6634
Email: privacy@homeheroalliance.com